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Privacy

Slow Flowers ("Slow Flowers", "we", "us", "our") provides a website located at "www.slowflowers.com" and any other websites owned or operated by us (collectively, the "Website") for users of the Website ("User(s)", "you"). This Privacy Policy explains our policies regarding information you provide and we collect and how we may use or disclose that information.  We value your privacy and provide this Privacy Policy to help you make informed decisions about your use of the Website.

The Privacy Policy is part of and subject to the Website’s Terms of Use.  By using any part of the Website or its resources, features, functionality or services (hereafter referred to as the “Service”), you agree that you, any personally identifiable information provided, and any other information provided or collected are subject to the Terms of Use and this Privacy Policy.  

INFORMATION WE RECEIVE, COLLECT AND USE 

Personally Identifiable Information

As a general matter, we do not collect personally identifiable information about you unless you provide us with such information via registration or participation in or certain uses of the Service, including without limitation becoming a Member or Registered User, creating or posting a listing or comment, or taking part in any activities on or made available through the Website or Services for which we specifically request personally identifiable information.  We also may require you to provide additional personally identifiable information when accessing or using certain services, registration, or features, such as name, email address, your phone number, billing, shipping and other credit card or payment processing information.

Name and Contact Information You Provide. During registration to become a Member or Registered User, you are required to give correct contact information such as your name, mailing address and email address.  We request and use this information for various purposes, including determining your eligibility to use the Website, maintaining and monitoring an account associated with you, targeted advertising, and determining eligibility for and/or availability of features or services.  The name you enter as part of registration will be used in your publicly displayed and available profile.  However, none of the other personally identifiable information you provide during registration will be visible in your public profile or disclosed or used except as described in this Privacy Policy or as further included by you in a listing or comment.

Shipping and Billing Information You Provide.  All features or services involving goods or services that a third party may provide to you, including processing of payments from you to us, will be governed by the terms and conditions set by that third party, including its privacy policies, none of which are under our control.  Accessing those third-party features or services through the Service does not place them or the terms and conditions related to them under our control.  Therefore, we are not responsible for the handling, storage, or use of any kind of personally identifiable information you choose to provide to such third parties, and none of that information you provide to third parties is subject to this privacy policy.

Any credit card or other method of payment you use for services we directly provide to you will be handled by a third-party payment processor that will determine the information it needs from you; that third-party payment processor, not us, will be responsible for obtaining and maintaining your information under its own terms and policies, including whether any of that information is shared with us and, if so, under what conditions.  Under no circumstances do we permanently store credit card information either on or outside the Website.

On the other hand, if Slow Flowers were to offer features or services involving goods or services, if any, that we, as opposed to third parties, may directly provide to you, we may use and share or disclose certain personally identifiable information to address fulfillment requirements including billing, payment, and shipping.  For example, if we, not a third party, were to send you a good, we may use a third-party shipper and, in turn will provide that shipper with the necessary information to have them deliver the merchandise to you.

Your Submissions. As part of your use of the Website or Service, you consent to and authorize us to share, disclose or otherwise use your profile name and any Submission, including without limitation, any image or photo you previously provided on the Website in communications on the Website.  For example, your profile name may appear in a publicly accessible feed or page on the Website in addition to any images you have chosen to publicly share with other users, e.g., as part of a listing.

Through the Website and Service, you may voluntarily upload photos, images, or other information that contain your likeness and/or that of others, post or share comments or reviews that may contain or disclose personally identifiable information, or disclose or collect video content that contains personally identifiable information.  In doing so, you acknowledge and agree that all such information you post, collect, or otherwise make available on or through the Website or Service becomes a Submission under the Terms of Use, that you have all of the necessary rights to publish such content and that the Submission and its entire contents (1) no longer constitute personally identifiable information subject to this Privacy Policy and (2) become publicly available such that it can be collected, viewed, redistributed, and used by others, including without limitation, on the Website and, more broadly, through the Internet and other media channels.

Connecting through a Third Party.  We also may share, disclose, or otherwise use your personally identifiable information or likeness with your consent or authorization, including without limitation, such information collected through a third-party service which you have chosen to provide us by using that service to connect or sign on to the Website.

Other Uses.  Finally, we do collect and use your information, including personally identifiable information, to personalize your experience, support your use and access to information regarding the Website and the Service (including in connection with Website-related maintenance, performance, design, backup and analysis, service updates, and your membership), analyze usage, respond to inquiries from you, notify or update you about features and promotions, fulfill your orders, provide customer service, address or prevent potentially prohibited and/or illegal activities, and determine compliance with and enforce the Terms of Use, including this Privacy Policy.

Non-Personally Identifiable Information

In addition to information you provide and we maintain, we may collect certain information by automatically recording your IP address, placing "cookies" on your computer (see below for more details), and/or creating log files or mechanisms.  None of these methods collect personally identifiable information about you. 

We use such non-personally identifiable information to help us recognize your browser, enable your use of certain Website functionality, diagnose problems with our servers, administer and improve our Website, understand your preferences, tailor advertising or other information for you based on information derived from your IP address, “cookies” or log files, and generally enhance your overall experience on the Website and/or with the Service.

We gather for our use broad demographic information about our users as well as specific information associated with your use of the Service or particular Website features (e.g. frequency of use and viewing history) and any other information you provide to us directly or via your use of the Website.  However, we also may collect and report to third parties aggregate, non-personally identifiable information about you and other users (e.g., demographic profile of our users), your collective opinions (e.g., number of users from a particular region prefer one service over another), and your collective Website usage and behavior (e.g., number of users during a specific period who engaged in certain activity on or through the Website).

We may retain an archived copy of your information, including personally identifiable and non-personally identifiable information, Submissions, and other information you provided or we acquired as a result of your use of the Website or Service, as required by law or for legitimate business purposes.

Use of Cookies, Log Files and Web Beacons

Cookies.  When you visit the Website, we may send one or more cookies - a small text file containing a string of alphanumeric characters - to your computer that uniquely identifies your browser.  We use cookies to store certain information and to track and target our users’ use of the Website and to enhance their experience on the Website. 

We use both session cookies and persistent cookies on this Website. A persistent cookie is stored by the browser and remains after you close your browser. Your browser may use persistent cookies on subsequent visits to the Website. Persistent cookies remain valid until a set expiry date; however, they can be removed by following your web browser help file directions. A session cookie is temporary and disappears after you close your browser. 

You can delete cookies already stored on your computer and/or reset your web browser to refuse all cookies or to notify you when a cookie is being sent so that you can accept or refuse it.  However, please note that some features of the Website may not function properly or as intended if the ability to accept cookies is disabled.  Also, if you change your computer, change your Internet browser (e.g. from Internet Explorer to Firefox), or delete all your cookies, you will need to renew your preferences.

Log File Information.  When you use the Website, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol ("IP") address, browser type, browser language, referring/exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser.

Clear GIFs Information.  When you use the Website, we may employ "clear GIFs" (a.k.a. Web Beacons) which are used to anonymously track your online usage patterns (i.e., in a non-personally-identifiable manner). In addition, we may also use clear GIFs in HTML-based emails sent to you to track which emails are opened by recipients.

INFORMATION THIRD PARTIES RECEIVE, COLLECT AND USE

Advertising-Related Data Collection 

We may share aggregate, non-personally identifiable information with third parties, including, as noted below, advertisers, advertising networks or advertising servers.  However, we do not knowingly provide any personally identifiable information to any of these third parties without your consent or except as part of a specific program or feature for which you have the ability to opt-in or opt-out (see, e.g., the National Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”) described below).  

We also may allow advertisers, third party advertising networks and third-party advertising serving and other companies to serve or enable other sites to serve advertisements directly to you, and/or enable other services through the use of our Website, Service, and software. By serving these advertisements directly to you, these companies can set and trigger their own cookies, Web beacons and/or other technologies on your computer, which, in turn, may be used to tailor, report on, or analyze advertising seen on the Website and other websites.  We do not have access to or control over these third-party cookies, beacons, or technologies.  Nor are they covered by this Privacy Policy.  

If you would like to contact the advertisers, third party advertising networks and third-party advertising serving companies or other companies with which we have relationships to learn more about their privacy policies and what options (if any) they offer to opt out of their data collection, please visit their web site(s).  

Please note that some of these companies may be participants in the Network Advertising Initiative ("NAI"), a cooperative of online marketing and analytics companies committed to building consumer awareness and establishing responsible business and data management practices and standards and/or the Digital Advertising Alliance (“DAA”) which similarly has a program for online behavioral advertising that offers consumers a better understanding of and greater control over ads that are customized based on their online behavior (also called "interest-based" advertising). 

Click here to learn more about NAI and how you may opt-out of targeted advertising delivered by NAI member ad networks and here about DAA and opting out.  If you prefer not to receive interest based content and advertisements, or do not wish to enable other services which make use of our data, you can always opt-out by clicking here. After you opt-out, we will not enable or serve interest-based content and targeted advertisements or enable the other services. Please note that opting-out does not turn off other advertisements and does not cover the collection of Log File Information (though no ads are sent to you in connection with such services).

Information for Commercial or Marketing Purposes

While any personally identifiable information that you have chosen to disclose publically (whether through a Submission, use of your profile name, or otherwise) is available to others for their use and is entirely outside of our control, we will not share your personally identifiable information with third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you have an ability to opt-in or opt-out using a commercially reasonable means.  Please keep in mind, though, that the third party may obtain your personally identifiable information through means other than from us.  For example, the third party may wish to collect personally identifiable information directly from you, which may be subject to that third party’s own privacy policy and other terms and conditions.  Our policy of obtaining your consent before sharing your personally identifiable information with a third party for its commercial or marketing use would not apply.

Demographic Data 

While we do not provide advertisers with personally identifiable information, except as permitted under this Privacy Policy, please note that if an advertiser has asked us to show an advertisement to a certain audience (e.g., women ages 18-34) or audience segment (e.g., users 18-34 who have viewed certain content on the Website) and if you respond to that advertisement, the advertiser or ad server may conclude that you fit the audience or audience segment specified.  An advertiser also may use information (but not any personally identifiable information) regarding your use of the Website, such as the number of times you viewed an ad, to determine which additional ads to deliver to you.

External Links 

Finally, this Website may contain links to other third-party websites.  This Privacy Policy does not apply to, and we do not necessarily endorse, review, or approve and are not responsible for the content or privacy practices of such “linked” websites, advertisers, ad networks or ad servers.  You should familiarize yourself with their respective privacy policies prior to using any such third-party websites.

CHILDREN’S PRIVACY

Pursuant to the terms of the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personally–identifiable information from children under the age of thirteen (13). The Website and the Service are not directed at children under the age of thirteen (13), and by using the Website or Service and/or by becoming a Member or Registered User, you represent that you are not under the age of thirteen (13). Parents or legal guardians may not agree to the Terms of Use, this Privacy Policy, or the disclosure of such child’s personally identifiable information on such child’s behalf.  If we learn that we unknowingly have collected personally identifiable information of persons less than thirteen (13) years of age, then we will take appropriate steps to delete this information. 

SECURITY AND CONFIDENTIALITY

The security of your personally identifiable information is important to us, and so we take commercially reasonable steps to maintain the security of that information. Remember, though, no method of transmission over the Internet or method of electronic storage is perfect or 100% secure.  Nor can we control the actions of other users or persons with whom you share your information or to whom you make your information publicly available.   Therefore, we cannot and do not guarantee or warrant the security of any information you provide through your use of this Website or its Service, including without limitation, no guarantee that only authorized people will view your information and that the information may not be disclosed, accessed, altered, become publicly available, or even destroyed.  You agree that you provide information at your own risk and specifically release us from any liability related in any way to such information or breach of security.

Likewise, we are not responsible for any third party violations or efforts to circumvent any privacy settings or security measures on the Website.  Any user identification names or passwords you use (whether provided by you or us) shall be maintained by you as confidential and should not be shared with anyone not authorized to have access to your personally identifiable information. You are responsible for and should take steps to reduce the risk of disclosure of such identification names or passwords, including, without limitation, using different passwords than you use elsewhere, using strong passwords, and updating your antivirus software on a regular basis.

You specifically acknowledge and understand that any Submission or other information posted by you or provided to us to be posted, displayed, or otherwise made available on publicly accessible portions of the Website may be read, copied, or utilized by any person with access to such portions of the Website.

You are responsible for any Submission you choose to make, including without limitation, any containing personally identifiable information, and all such Submissions will be publicly available, meaning it and its entire content can be seen, collected, or used by others for any purpose. You also understand and agree that we have no obligation to secure, retrieve or bear responsibility for any such Submissions or information you make or agree to make publicly available.  As an example, we suggest you avoid posting or sharing information, photos, videos or other content that you do not want to become public or would not share with a stranger (or that you wouldn't want a co-worker, family member or employer to view).

We also urge you to keep in mind that there is no guarantee that a user or other person on the Web is who they say they are, and that you should be cautious about connecting with people (on or away from the Website) you "meet" via the Website, but don't otherwise know personally.

Finally, we reserve the right to take any action with respect to information posted on the Website, including, but not limited to, taking down information or other materials and terminating your account and rights of use.  However, we cannot, nor do we, review, edit and/or control the information provided by any user or other provider who makes information and content publicly available through the Website.

We also may use the account information to determine eligibility for or make certain features or services available to users. Therefore, if there are errors in the account information or your personally identifiable information changes or needs to be updated, you are responsible for making the needed corrections or updates. 

SUBMISSIONS AND SHARING

Submissions.  In general, we are not responsible for and have no obligation to remove any Submission you make, including without limitation, those containing personally identifiable information or images such as your name, likeness, or the names and/or likenesses of others contained in the images, from any publicly available locations upon your request, whether on the Website or elsewhere.  You, however, are responsible for the contents of all Submissions and all activities associated with your account and/or use of the Website and Service.  

Under the Terms of Use and this Privacy Policy, by making a Submission, you also understand and agree that you are (a) granting us and others the license as set forth in the Terms of Use for each and every Submission and (b) authorizing and consenting to the disclosure of each and every Submission (and all content therein) in publicly accessible portions of the Website.  

Without attempting to be exhaustive but in an effort to avoid any confusion or doubt, you acknowledge and agree as a condition of your use of the Website and Service, that your profile name (your first and last name) or any portions thereof are to be treated as publicly accessible information and may be used by us to authorize your participation in or use of the Service and other activities, features, or functionality offered through the Website.  You also acknowledge and agree that all Submissions, as provided to or chosen by you and displayed through the Service, are to be treated in accordance with the Terms of Use, including those that may contain or display personally identifiable information.    

Content Violations.  You understand and agree that we have the right to modify, limit or discontinue any features, functionality or other aspects of the Website and any terms, conditions or policies related thereto, including without limitation, any that allow, display or otherwise use any Submission at any time for any or no reason.  We, in our sole discretion, reserve all rights to edit, block, take down or otherwise restrict or remove any post, material, communication of any kind or other Submission, or any portion thereof you have made or offered on or through the Website or Service and do so for any or no reason.  We also reserve all rights to take down any content or communications submitted through your membership account that are or could be considered offensive, vulgar, threatening, harassing, sexually explicit, violent or unsafe, in violation of or encouraging the violation of laws, regulations, or any of the Terms of Use, rules or policies, or otherwise inappropriate for display on the Website and to take such other action as we choose for such violations of the Terms of Use, up to and including termination of your account.

USER PREFERENCES OR SETTINGS AND OPTING OUT

We will not sell, trade, rent or share your personally identifiable information with third parties other than as disclosed in this Privacy Policy and/or unless you consent to such disclosure (e.g., via online consent to such disclosure or your request to receive goods or services from a third party or otherwise participating in an activity on the Website).

If you have opted to receive marketing information from such third parties, you may contact those parties to opt–out of receiving such communications from them.

We reserve the right to disclose (on a confidential basis) and/or transfer your personally identifiable information to our affiliates, or to a third party in connection with the sale of all or substantially all of our stock or assets.

LEGALLY REQUIRED DISCLOSURES OR HARM PREVENTION

We may be required by applicable law, subpoena, court order or other legal process (including without limitation, rendering assistance to government enforcement agencies) to disclose or retain for some period your personally identifiable information and/or non-personally identifiable information. It is our policy to comply with any such requirements (including a good-faith belief that such requirement exists), and you agree we shall have no liability for any such disclosure or retention.

We may also securely communicate your information to credit reporting and/or law enforcement agencies solely in connection with, and restricted to, their assistance in preventing or assessing fraudulent and/or unlawful transactions via the Website. We also may share, disclose, or otherwise use your information if we have a good faith belief that doing so is necessary (1) to prevent injury and/or to protect the rights, property, or personal safety of our users, ourselves or others, (2) to protect the security or integrity of the Website, (3) to take precautions to preclude or limit liability or to enforce the Terms of Use or this Privacy Policy, or (4) to prevent illegal activity, including without limitation, fraud.

COMMUNICATIONS TO AND FROM US

By using the Website, you also have agreed to receive various communications from us.   We may use personally identifiable information or other information you have provided in order to transmit those communications to you.  Such communications may include without limitation, emails, responses to your inquiries to us, messages via text, RSS, or other messaging technologies, our inquiries to you regarding your account activity or your use of any feature or service on the Website, and notices of developments related to the Website (e.g., service or technical issues, current or new features or services, etc.).   We will offer commercially reasonable means to permit you to opt–out of receiving certain such communications. For example, to unsubscribe from our marketing emails, simply open the email and click unsubscribe at the bottom.  

CALIFORNIA SHINE THE LIGHT LAW

Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us, once per calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2015 will receive information regarding 2014 sharing activities). To obtain this information from us, please use the Contact Us link on the Website and enter “Request for California Privacy Information” for the subject of your message, and we will send you a reply e–mail containing the requested information. Not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.

CONSENT TO PROCESSING OF INFORMATION IN THE UNITED STATES

Notwithstanding your country of origin, or country, state and/or province of residence, by utilizing the Website and/or directly providing personal information to us, you hereby agree to and acknowledge your understanding of the terms of this Privacy Policy, and consent to have your personal data transferred to and processed in the United States and/or in other jurisdictions as determined by us.

MODIFICATIONS

We may update this Privacy Policy from time to time as we modify or expand our Website by posting the updated Privacy Policy on our Website. As with the Terms of Use, your continued use of the Website signifies your agreement to all such updates or modifications.  We suggest that you check back from time to time in order to understand how we treat your information.

CONTACT US

If you have any questions about this Privacy Policy or the privacy practices of this Website, you may also use info@slowflowers.com with a subject line labeled Privacy Policy, or write to us at P.O. Box 28698, Seattle, WA 98118; Attn: Privacy Policy